Relentless, but harmonious with amazing co-workers
Network Analyst Tier 1 (Ex-Funcionário) – São Paulo - Brazil – 30 de Março de 2015
• Working in the Network Operation Center, supporting network incidents of Cisco, Riverbed, Juniper and Aruba devices for Unilever, Pepsico, InBev and other minor accounts;
• Supporting users, business analysts and other third party vendors from North and Latin America, Europe, and Asia in Portuguese, English and Spanish
• Responsible for providing consultative, proactive and sometimes reactive support to internal areas such as the Change, Security and Solutions Architecture teams.
• Implementation and improvement of the process of the Quality Team, standardizing the global process between all NOC accounts